Table of contents
- 1. Authoring
- 1.1. More Power to You
- 2. Discovery
- 3. Curation
- 3.1. Community Scoring Report
- 3.2. Content Aging Report
- 3.3. Search Reporting
- 4. Learn More
MindTouch 2010 was built with you in mind. Not just the you who wants to get a documentation framework up and running in minutes, but also the you who wants to manage the people and content within it over time. The basic lifecycle of strategic content in MindTouch 2010 is composed of authoring, discovery, and curation.
Let's walk you through a brief overview of the functionality in MindTouch 2010.
Authoring
It's easy to share your ideas with MindTouch 2010. It's easy to structure and interact with content. In short, it's easy to get creative and unleash your inner genius.
Included with MindTouch 2010 is the Intelligent Documentation Framework (IDF), which provides both authoring and discovery tools - for now, we'll use the content templates to author content.
Let's start authoring by creating your first page in our sample Acme Jetpack user guide: a new page on rocket boosters in the Propulsion topic.
Click "New Page" once you're on the Propulsion page to launch the page gallery - MindTouch 2010 provides a list of common documentation templates that aid in the authoring process. Select "Feature Page" and then create your page.
Notice the page automatically fills in a suggested structure for your content in the standards-compliant WYSIWYG editor. Add your content and hit "Save" - congratulations, you've created your first page!
More Power to You
MindTouch 2010 adds community scoring - rating pages from users helps both discovery and curation. Try giving your new page a negative rating - you'll be prompted to offer feedback on improving the page, which will be displayed as a comment for editors. This gives you insight into how your content is perceived by your community.
Discovery
When you create content in MindTouch 2010, you want others to read it, right? Why leave discovery of that content up to chance? You know your audience, but do you know how they'll find the content they're looking for when researching your products?
Let's go back to the Acme Jetpack Guide -you'll see that the guide has automatically updated the table of contents with the new section - that's IDF at work! With IDF at hand, your authors only need to worry about writing and classifying content - MindTouch will self-organize the content to make it highly discoverable. You can also utilize page tags to have IDF organize tutorials, reference guides, and troubleshooting guides.
For users who are more comfortable with searching, MindTouch 2010 offers adaptive search - a new search algorithm which learns from your community's interaction with your content and builds collective intelligence. Community activities like rating pages and interacting with search results factor into search relevance. For example, with adaptive search, users can filter results to hierarchies and sort by modified date or title.
Adaptive search also feeds into curation - to see it in action, first search for "jetpack" and click through any of the pages. Next, we'll show you how you can learn from that interaction with curation analytics.
Curation
Is your documentation working for you or are you working for it? Be the boss!
Our customers love how easy it is to create rich content with MindTouch. So easy that tens of millions of users and installations later, new challenges have risen: How do I know what content to keep, what content to make better, and what new content to create? Now that I have so much content how do I know what's doing the most for my community and me?
Good questions. We're glad you asked. MindTouch designed curation analytics to address these challenges for you.
Community Scoring Report
Remember that page you rated before? Now, dive into the community scoring report - it identifies which content needs most attention in the eyes of the community. In this report, you'll see a visual distribution of your content as well as metrics to measure the quality of your content. The table underneath the metrics highlights content your community wants improved. As the site continues to expand, low-scoring content will be pushed to the attention of your site curators.
Content Aging Report
The content aging report analyzes your content by time of last edit. As your site ages, this report highlights pages that haven't been updated in a long time.
In addition, curation analytics allows you to filter your strategic content and focus on specific areas of interest. Filter your reports by topic or hierarchy - the insights provided are endless.
Search Reporting
Search provides insight into what your users want. Tap into that insight and ensure you have coverage of the topics that your community expects of you. Execute reports on the most common search terms and queries with search analytics, and learn from what results people are clicking through. As more searches are made, you'll see the search term cloud fill in. These are the terms that people are looking for - do you have the strategic content to cover these needs? You'll not only know the answer to that question, but you can make sure they find the right page.
Learn More
We hope this short walk-through gave you insight into how MindTouch 2010 is the killer app in strategic documentation. We're passionate about helping you unleash your inner genius, and this is only the beginning: you should sign-up for our weekly webinars to learn more.
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